Terms of Service

Effective Date: April 11, 2026

Welcome to TraceCare. By accessing or using our platform at tracecare.health, you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, do not use the platform.

1. About TraceCare

TraceCare is an AI-powered clinical support tool for families and care teams supporting children with autism, ADHD, developmental delays, and other neurodevelopmental differences. The platform provides personalized, evidence-based behavioral guidance informed by Applied Behavior Analysis (ABA) research, your child’s specific profile, and longitudinal intervention outcome data.

2. Eligibility

You must be at least 18 years old to create a TraceCare account. By creating an account, you represent that you are a parent, legal guardian, or authorized caregiver of the child whose profile you create, and that you have legal authority to consent to the collection and use of that child’s information.

Invited care team members (such as RBTs, BCBAs, or family members) should generally be at least 18 years old. If you wish to grant access to an individual under 18, you assume full responsibility for their use of the platform, and you represent that you have obtained any necessary parental or guardian consent for that individual. TraceCare does not knowingly allow children under 13 to access the platform in any capacity, consistent with the Children’s Online Privacy Protection Act (COPPA).

3. Not Medical Advice

TraceCare is a clinical support tool. It is not a substitute for professional medical advice, diagnosis, or treatment.

The AI-generated guidance provided by TraceCare is informed by peer-reviewed ABA research, a curated clinical knowledge base, and your child’s profile data, but it:

• Does not constitute a medical diagnosis
• Does not replace the clinical judgment of a BCBA, physician, or other qualified professional
• Should not be used as the sole basis for treatment decisions
• Is not a crisis intervention service. If your child is in immediate danger, call 911. If you are experiencing a mental health crisis, contact the 988 Suicide and Crisis Lifeline by calling or texting 988.

Always consult with your child’s care team before making significant changes to their treatment plan based on information from TraceCare.

4. Your Account

You are responsible for maintaining the security of your account. TraceCare uses email-based authentication (magic links); you are responsible for the security of the email account associated with your TraceCare account.

You are responsible for all activity that occurs under your account, including actions taken by care team members you invite to access your child’s profile. You agree to notify us promptly at support@tracecare.health if you become aware of any unauthorized use of your account.

5. Your Data

You own your data. The child profile information, intervention history, behavioral and wellness logs, and other content you provide remains yours. We do not claim ownership of any data you input into TraceCare.

By using TraceCare, you grant us a limited, non-exclusive, revocable license to process your data solely for the purpose of providing and improving the TraceCare service — including transmitting relevant data to our AI provider (currently Anthropic) to generate personalized responses.

You also grant us an irrevocable, perpetual license to use de-identified, aggregate data derived from your usage to improve TraceCare, conduct research, and develop new tools for the neurodevelopmental community. De-identified data contains no information that could identify you, your child, or your family. This license survives account deletion because de-identified data, by definition, can no longer be traced to any individual. See our Privacy Policy for full details on de-identification standards.

6. Care Team Access

When you invite someone to access your child’s profile, you are authorizing them to view and interact with your child’s information at the permission level you assign. TraceCare enforces role-based access controls server-side — invited users cannot escalate their own permissions. You are responsible for:

• Only inviting individuals you trust with your child’s information
• Assigning appropriate roles (Parent, RBT, BCBA, or Extended Support)
• Revoking access promptly when it is no longer appropriate

TraceCare limits the number of invited users per role category for each child profile to prevent over-sharing. Current slot limits are published in the app and may be adjusted as the platform evolves.

7. Acceptable Use

You agree not to:

• Use TraceCare for any unlawful purpose
• Attempt to access other users’ data or accounts
• Reverse engineer, decompile, or attempt to extract the source code, algorithms, or underlying mechanisms of the platform
• Use the platform to create profiles for children without legal authorization to do so
• Share your account credentials or magic links with others
• Scrape, data-mine, or systematically extract data from the platform
• Use TraceCare’s AI outputs to train, fine-tune, or develop competing AI models or services
• Misrepresent your role, qualifications, or relationship to a child whose profile you access
• Use the platform in any way that could harm, abuse, or exploit a child

8. Service Tiers and Pricing

TraceCare is currently in beta. During the beta period, the platform is provided free of charge. Features, availability, and functionality may change during this period.

We intend to introduce paid subscription tiers in the future. When we do, we will provide at least 30 days’ advance notice via email. A free tier with limited functionality will remain available. Your existing data and child profiles will carry forward regardless of which tier you choose. We will never delete your data as a consequence of not upgrading to a paid tier.

Paid subscriptions, when introduced, will be billed on a recurring basis. Cancellation, refund, and payment terms will be provided at the time paid tiers are launched and will be incorporated into these Terms by reference.

9. Intellectual Property

TraceCare’s platform, including its software, design, clinical knowledge base, learning loop architecture, predictive algorithms, and all associated innovations, is the property of TraceCare and is protected by intellectual property laws, trade secret protections, and patent pending status (U.S. Application #64/035,392). You may not copy, modify, distribute, reverse engineer, or create derivative works based on the platform or any of its underlying mechanisms.

All trademarks, service marks, logos, and trade names displayed on the platform are the property of TraceCare or their respective owners.

10. AI-Generated Content

TraceCare uses artificial intelligence to generate behavioral guidance, progress summaries, clinical reports, and predictive insights. While we strive for accuracy and ground our AI in peer-reviewed research and your child’s specific data, AI-generated content:

• May contain errors, omissions, or inaccuracies
• May not be appropriate for every situation or every child
• Should always be verified with a qualified professional before being used to make treatment decisions
• Does not represent the opinion or recommendation of any specific clinician

You acknowledge and agree that TraceCare is not liable for decisions made, or outcomes resulting from decisions made, based on AI-generated content.

11. Future Features and Integrations

TraceCare is an evolving platform. We plan to introduce additional features over time, which may include but are not limited to:

• Predictive behavioral risk scoring and daily risk alerts
• Sleep, sensory, mood, and wellness tracking modules
• Crisis mode with personalized de-escalation protocols
• Health device integrations (Apple HealthKit, Google Health Connect)
• IEP meeting preparation and school communication tools
• Clinical session documentation and BCBA oversight dashboards
• Insurance documentation and billing support features
• Telehealth and asynchronous clinical review capabilities
• Community features and peer matching

Each new feature that involves collecting new types of data or sharing data with new third parties will be accompanied by an update to our Privacy Policy and, where appropriate, will require your explicit opt-in consent before activation. We will not retroactively change how your existing data is used without notice and, where required, consent.

12. Limitation of Liability

To the maximum extent permitted by applicable law, TraceCare and its founder, officers, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of data, loss of revenue, or emotional distress, arising from your use of or inability to use the platform.

Our total aggregate liability for any and all claims arising from your use of TraceCare shall not exceed the greater of (a) the amount you paid us in the twelve (12) months preceding the claim, or (b) one hundred U.S. dollars ($100).

This limitation applies regardless of the legal theory on which the claim is based, including but not limited to breach of contract, tort, negligence, strict liability, or any other basis.

13. Disclaimer of Warranties

TraceCare is provided “as is” and “as available” without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement.

We do not warrant that the platform will be uninterrupted, error-free, secure, or that AI-generated guidance will be accurate, complete, or appropriate for your child’s specific situation. You use the platform at your own risk.

14. Indemnification

You agree to indemnify, defend, and hold harmless TraceCare and its founder, officers, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys’ fees) arising out of or relating to:

• Your use of the platform in violation of these Terms
• Any content or data you provide through the platform
• Your violation of any applicable law or regulation
• Your infringement of any third party’s rights
• Decisions you make based on AI-generated content from TraceCare

15. Dispute Resolution

In the event of any dispute arising out of or relating to these Terms or your use of TraceCare, you agree to first attempt to resolve the dispute informally by contacting us at support@tracecare.health. We will attempt to resolve disputes within 30 days of receiving notice.

If informal resolution is unsuccessful, any dispute shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, conducted in Bell County, Texas, or virtually at your election. Judgment on the arbitration award may be entered in any court of competent jurisdiction.

You agree that any dispute resolution proceedings will be conducted on an individual basis and not as a class action, class arbitration, or other representative proceeding. You waive any right to participate in a class action lawsuit or class arbitration against TraceCare.

16. Termination

You may stop using TraceCare at any time. You may request deletion of your account and all associated data by emailing support@tracecare.health.

We reserve the right to suspend or terminate accounts that violate these Terms, with notice where practicable. If we terminate your account for reasons other than a Terms violation, we will provide at least 30 days’ notice and a reasonable opportunity to export your data before deletion.

Upon termination, your right to use the platform ceases immediately. Sections that by their nature should survive termination (including but not limited to Sections 5, 9, 12, 13, 14, 15, and 19) will survive.

17. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will notify you via the email address associated with your account at least 15 days before the changes take effect. Your continued use of TraceCare after changes take effect constitutes acceptance of the updated Terms. If you do not agree with the changes, you may discontinue use and request account deletion.

18. Force Majeure

TraceCare shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, acts of government, internet or infrastructure outages, third-party service provider failures, or cyberattacks.

19. General Provisions

Governing Law. These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles.

Severability. If any provision of these Terms is found to be unenforceable or invalid, that provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, severed from these Terms. The remaining provisions shall continue in full force and effect.

Entire Agreement. These Terms, together with the Privacy Policy and any supplemental terms provided at the time of feature launches (such as payment terms), constitute the entire agreement between you and TraceCare regarding your use of the platform.

Assignment. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. TraceCare may assign these Terms in connection with a merger, acquisition, reorganization, or sale of substantially all of its assets, provided the assignee agrees to honor these Terms.

Waiver. Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.

Notices. All notices from TraceCare to you will be sent to the email address associated with your account. All notices from you to TraceCare should be sent to support@tracecare.health.

20. Contact Us

If you have questions about these Terms of Service, contact us at:

Email: support@tracecare.health
Website: tracecare.health